The technology behind Canada's capital markets is part of critical infrastructure, which is why "break" isn't part of the vocabulary at TMX. In this episode of Electric Mindset, host Dave Manley sits down with Judy Dinn, Chief Information Officer at TMX Group, and Gary Teelucksingh, Senior Partner at Electric Mind and author of Roots of Prosperity, to explore what it takes to move fast in systems that so many rely on.
Judy explains why she treats software like a car manufacturing line, with experts and automation at every stage and test environments as her best friends. Gary makes the case that people sit at the centre of every trusted system, and that AI only adds value once teams learn where, when and how to use it.
Together they unpack why proactive maintenance beats waiting for the air conditioning repair bill, how AI can fill the documentation gaps in legacy systems, and why two-speed IT should give way to N-speed IT set by the business. Judy also shares how she builds trust with risk officers and regulators by starting from empathy for the job they're paid to do.
For leaders feeling pressure to move faster with AI, this conversation is a grounded reminder that speed and resilience are built together through discipline, people and a shared understanding of risk.
Be Curious. Be Courageous. The Future Is Bright.
Watch or listen on your favourite streaming platform.
Watch Season 2, Episode 012 here.
Watch episodes 001 through 011 here:
Episode 1: AI or Bust
Episode 2: Legacy Modernization
Episode 3: The Future of Work
Episode 4: Gen AI in Canadian Banks
Episode 5: ServiceNow: Now What?
Episode 6: Contact Centers in the AI Era
Episode 7: The Future of Payments
Episode 8: The AI Execution Gap
Episode 9: AI-Ready? Or AI-Pretending?
Episode 10: The Human Is Still the Story
Episode 11: Wealth Management’s AI Credibility Gap