AI readiness is not just a technology upgrade. It requires the right people, the right governance foundations, and a culture that is genuinely ready to work alongside AI, not just tolerate it.
In Episode 9, Dave Manley sits down with Anunaya Ritwik, Managing Director at RBC Investor Services, and Andrew Pitt, Client Partner at Electric Mind, to explore what it actually takes for complex, regulated organizations to move from AI ambition to AI adoption.
The conversation surfaces three essentials: robust governance, strong data foundations, and an adaptive culture. The real differentiator is learning to balance the optimism of AI evangelists with the operational realism of the analysts closest to the work, so that people feel empowered by the shift rather than displaced by it. As Anunaya puts it, the goal is to build products that genuinely liberate time for operations analysts to do higher-value work.
The other thread running through the episode is a practical one: start now, even if your data is not perfect and your governance is still evolving. Using AI for meeting notes, improving test scripts, and building team confidence through low-stakes wins all lay the groundwork for the bigger transformation ahead. The question worth asking is not whether you are ready for a moonshot. It is whether you are doing the small things that are not actually that hard.
Or listen on your favorite streaming platform.
Watch Season 2 episode 008 here:
Episode 8: The AI Execution Gap
Watch Season 1 episodes 001 through 006 here:
Episode 1: AI or Bust
Episode 2: Legacy Modernization
Episode 4: Gen AI in Canadian Banks
Episode 5: Servicenow: Now What?
Episode 6: Contact Centers in the AI Era
Episode 7: The Future of Payments
If your organization is navigating the compliance and cultural side of AI adoption, we would be glad to talk through what a practical path forward looks like. Get in touch here.