Incident Assistant

Grounded answers, cited evidence.

Proof of concept

When a critical service fails, there can be thousands of log lines and a single root cause. Engineers search logs and old tickets by hand while the incident clock runs. Incident Assistant investigates like an experienced engineer and recommends the fix, with the evidence to back it.

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The challenge

Finding the root cause means sifting through huge volumes of logs under time pressure.

The answer is often in a past ticket that nobody on the current shift remembers.

AI tools that answer with confidence but no evidence are hard to trust in a regulated environment.

What it is

Incident Assistant investigates an incident and recommends a fix, citing every source it used. It advises, and your team makes the call.

How it works

Investigates like an engineer.

It looks for error patterns in the logs and checks them against tickets your team has already solved.

Recommends, with evidence.

It returns a likely root cause, a recommended fix and a confidence level, with every claim tied to the log lines and tickets behind it.

Works within set limits.

Every search runs inside boundaries you define, so each recommendation can be checked before anyone acts on it.

Shows its reasoning.

You see what it searched, what it found and why it reached its answer.

Why it matters

FOR COOs AND BUSINESS LEADERS
01
Faster resolution of incidents that affect customers and operations.
02
Lessons from past incidents get put to work instead of forgotten.
FOR CIOs AND TECHNOLOGY LEADERS
01
Recommendations your engineers can verify line by line.
02
Bounded, auditable AI behaviour that fits operational risk and change-management expectations.
Our accelerators
built in the lab.
Lab work, packaged to speed up delivery.

1/6

Let’s solve a
problem together.

Every accelerator on this page started as a problem we needed to solve. If you’re facing a similar one, we’ll show you the working version and help you judge whether it fits.

See it run

A live 30-minute walkthrough of any accelerator on synthetic data, with the engineers who built it.

Map it to your problem

A working session to match your use case to what the lab has proven, and to be clear about what it hasn’t.

Prove it on your terms

A time-boxed pilot in your environment, with the evidence trail your risk team will ask for.

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