Welcome back to Electric Mindset. In episode 5, host Nick Dyment sits down with Duke Osei, Implementation Consultant, in our platforms business with deep experience in ServiceNow and Salesforce. Together, they explore the fast-moving world of AI-driven organizational change, with a focus on the rise of agentic AI and how companies can harness it safely and responsibly.
Duke shares his journey from competitive gamer and self-taught coder to AI governance specialist. He brings real-world insight and sharp analogies to make complex AI concepts clear and engaging.
They unpack what sets agentic AI apart from traditional and generative models, and why governance, risk mitigation, and regulatory compliance are now critical as AI becomes core to business operations.
If you're exploring how platforms like ServiceNow are adapting to manage the rise of AI agents or just want to hear two pros break down the real opportunities and risks in today’s digital transformation landscape, this episode is for you.
Now streaming on YouTube, Spotify and Apple Podcasts
Catch up on Episodes 001 through 004 here:
Episode 2: Legacy Modernization
Episode 4: Gen AI in Canadian Banking
