In episode 004 of Electric Mindset, Chief of Staff and host Nick Dyment talks with Lauren Bergstrom, Director in our Advisory Practice, about digital transformation and generative AI in Canadian banks.
Lauren has led large-scale change at some of Canada’s biggest financial institutions. Her approach? Start with people. In this episode, she shares the lessons, challenges, and wins that turned complex programs into real outcomes.
Nick and Lauren cut through the noise to define what transformation really means today. It’s not just adopting new tech. It’s making it stick. They dig into why readiness and change management often matter more than the tools, and why lasting innovation always starts with people.
They also dive into:
- How Gen AI is reshaping banking operations and compliance
- What transformation looks like in regulated, high-stakes environments
- Lessons learned from years of delivering change programs
Whether you're deep in tech, driving strategy, or just curious about how transformation actually works, this conversation offers clear insights, real examples, and practical takeaways from the field.
Now streaming on YouTube, Spotify and Apple Podcasts
Missed Episodes 1 - 3 ? Catch up here.
Episode 2: Legacy Modernization
